If you lose your card we can replace it, you need to email us at firstname.lastname@example.org
Replacements are not available unless you have registered your card with us (Season cards are already registered). You can register your Pay-As-You-Go card by emailing us at email@example.com we will need your full name, address, telephone number and the 18 digit number from the back of your card. Your card must be registered at least 24 hrs before you report it lost or stolen to qualify for a refund.
We will replace your card with the balance on it when you reported it lost or stolen to us, less a £3 administration fee, this does not include the initial £2 cost of the card. We'll post your new card out to you within five working days of your request.