If you have a card that you don't want anymore and it has balance remaining, you can get a refund by bringing the card to our travel centre at Broadmarsh Bus Station. We will refund the balance remaining less a £3 administration fee.
Refunds are not available unless you have registered your card with us (Season cards are already registered). You can register your card by emailing us at firstname.lastname@example.org we will need your full name, address, telephone number and the 18 digit number from the back of your card. Your card must be registered at least 24 hours before you report it lost or stolen to qualify for a refund.
Only the person who registered the card can get the refund.