Robin Hood Network Frequently Asked Questions

Please select a question for more information.

  • Pay-As-You-Go (PAYG) is usually a better fit if you travel occasionally or don't do the same journey all the time. Season cards are designed for the regular traveller, using buses and trams more than three times a week.
    PAYG cards are bought and topped up from the on-street ticket machines near your bus stops, so no need to come into the travel centres at Broadmarsh and Victoria bus stations. 
    Season cards initially need to be bought from our travel centres in either Broadmarsh or Victoria bus stations, but once you have one, you can check your balance of days left or top-up your card from any of the on-street ticket machines. To find your nearest ticket machine, please see the map on our top-up page
     

  • As long as you have some credit on your card you will be able to make a further single journey, even if this last journey takes you into negative balance your card will work for that journey. If you do go into negative balance, you must top up your card before you can use it again. Any top up you add to your card will cancel the negative balance first and the remaining balance will be available for you to use for travel.

    If you have reached a ‘cap’ on a given day and you have no credit remaining, you will be able to travel for the rest of that day anyway, as once you reach a ‘cap’ the rest of the day’s travel is paid for.

  • If you lose your card we can replace it, you need to email us at info@robinhoodnetwork.co.uk

    Replacements are not available unless you have registered your card with us (Season cards are already registered). You can register your Pay-As-You-Go card here. Your card must be registered at least 24 hrs before you report it lost or stolen to qualify for a refund.

    We will replace your card with the balance on it when you reported it lost or stolen to us, less a £3 administration fee, this does not include the initial £2 cost of the card. We'll post your new card out to you within five working days of your request.

  • If you have a card that you don't want anymore and it has balance remaining, you can get a refund by bringing the card to our travel centre at Broadmarsh Bus Station. We will refund the balance remaining less a £3 administration fee.

    Refunds are not available unless you have registered your card with us (Season cards are already registered). You can register your here. Your card must be registered at least 24 hours before you report it lost or stolen to qualify for a refund.

    Only the person who registered the card can get the refund.

  • It is anticipated that other variants will be introduced over the next year, including:

    • Weekly fare capping
    • Out of area travel
       
  • There are no plans to introduce auto top-up at the moment

  • Unfortunately not, the technology needed to accept PAYG cards is not universally accepted yet. Currently, the main bus and tram operators that accept PAYG are NCT, trentbarton, NET tram, Kinch and Nottingham Community Transport. We are working with the remaining operators who can't accept PAYG to try and align their systems so they can accept PAYG. For more information about the boundaries and participating operators please see the where can I use it page.

  • PAYG card is cheaper than cash equivalents, for prices of tickets and how much you can save, please go to our PAYG page.
    A quick 'beep' on the reader is all it takes to board the bus or use the tram readers on the platforms. Using a PAYG card is much quicker than searching for the right change or buying a paper ticket from a machine on a platform. You can also protect the 'cash' on your card by registering it.
    You can register your card here and protect your loaded 'cash'. Your card must be registered at least 24 hours before you can report it lost or stolen to qualify for a refund.

  • You can add credit to your PAYG card at any of our on-street ticket machines. Just pop your card onto the card reader and follow the on-screen instructions. You can choose your top-up from £5 - £50, depending on your needs. To find your nearest ticket machine, please see our top-up page

  • You can choose the amount you top-up your PAYG card from £5, £10, £20 or £50, depending on your needs. The maximum value you can have on your card is £100. To find your nearest ticket machine, please see our top-up page

  • You can check the balance on your card at any of the on-street ticket machines. Simply place your card on the reader and the machine will display what product you have - Season or PAYG. If you have a Season card it will also show the expiry date, if you have a PAYG card it will show your remaining cash balance. To find your nearest ticket machine, please see our top-up page