Terms & Conditions

Registering
It is the responsibility of the customer to register their PAYG card by emailing info@robinhoodnetwork.co.uk we will need your full name, address, telephone number and the 18 digit number from the back of your card.

PAYG Card:
The Robin Hood PAYG card can be used on the following operators:

  • Nottingham City Transport (including Pathfinder, South Notts)
  • Trent Barton (excluding Pronto, Red Arrow & Skylink & all services midnight - 4am)
  • Kinch Bus
  • Linkbuses (including bus park and ride)
  • Nottingham Express Transit (including Tram and Park and Ride)

Operators own terms and conditions apply to travel.

PAYG cards are transferable.

Topping Up
Topping up is available from the network of Ticket Vending Machines. It is the responsibility of the customer to keep the card topped up in order to travel. A card with no credit will not be accepted for travel.

If your card is not registered then the team will not be able to assist with any queries. Investigations into enquiries may take a few days to complete.

Concessionary Cards:
These are provided under the English National Concessionary Transport Scheme and terms and conditions apply as laid out by this scheme.
Additional benefits provided by discretion of the local authority may be subject to change.
Concessionary cards are non-transferable and use of another person’s card is fraud and may result in a 1 year ban from the scheme. 

Replacements
Robin Hood cards - Replacement charge of £3 apply for all Robin Hood cards unless the card has been reported stolen and a police incident number can be provided.  
We require at least 48 hours notice to process replacement PAYG cards
Concessionary cards - Replacement charge of £10 apply for all concessionary cards unless the card has been reported stolen and a police incident number can be provided.

Other products on the Robin Hood Card:
Any individual operator products made available on the Robin Hood card will be subject to the operators own terms and conditions.
All travel is subject to operator own terms and conditions.


Direct Debits
All direct debits will be taken on the 1st of the month. This cannot be changed. Please note the terms and conditions of the Direct Debit scheme as follows:

If we do not receive your direct debit on the first request we will reapply to your bank without notifying you. If we do not receive payment on the second request, your card will be cancelled automatically.

The Direct Debit Payment Amount is due from you to us. You are obligated to make ensure the payment is made.

If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid for whatever reason you may not be permitted to re-join the scheme. A minimum period of  three months suspension from the scheme will be enforced. Any owed amount will need to be paid in full before re-joining the scheme. The Smart Ticketing Team will only send written notification of a failed direct debit the first time it happens, so it is your  responsibility to check the payments have been successfully taken. 

The Robin Hood Operators Group may choose to change the monthly cost at any time. You will be given written notice of any change.

Nottingham City Council reserves the right to withdraw the Direct Debit option if the customer is in arrears of their direct debit payments.

Robin Hood season tickets are to be used by person named on the card only. Travelling on someone else’s season ticket is fraud and we reserve the right to cancel participation in the direct debit scheme and hotlist the card should such activity be discovered. In addition we may seek to recover the value of fraudulent journey’s taken.

If your card is lost, or damaged a replacement card will be provided on payment of the fee of £3.
There is no fee for replacing a stolen card as long as a police incident number is provided.

If a card is reported lost, stolen or damaged, or the direct debit cancelled the card will be hotlisted. This means it will no longer work or be accepted on public transport.

It is the responsibility of the scheme member to ensure direct debits are paid and to contact us to make payment by alternative means if a direct debit is missed.

Nottingham City Council provides the Robin Hood card on behalf of the operators, as such operators own terms and conditions also apply to travel.

Direct Debit Guarantee
The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.
* The Guarantee covers Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation.‚Äč

NB: We may revise or amend these terms and conditions at any time. These terms and conditions apply to the contract between the customer and Nottingham City Council.