Robin Hood Terms and Conditions

INTRODUCTION

Nottingham City Council administrates the Robin Hood Scheme on Behalf of the Robin Hood Operators Group.

These Terms and Conditions apply to the issue and use of the Robin Hood Card, Robin Hood Pay As You Go (PAYG) and Season Tickets loaded to the Robin Hood Card. The Robin Hood Operators Group may at any time amend any part of these Terms and Conditions. All revised Terms and Conditions will apply immediately and it is the Customer’s responsibility to regularly review the Terms and Conditions in case there are any changes. A copy of the latest version of the Terms and Conditions will be available at www.robinhoodnetwork.co.uk

When the Customer uses the Robin Hood Card for travel on a Participating Operators’ services, they must do so in compliance with the Conditions of Carriage of that Participating Operator in addition to the Robin Hood Terms and Conditions.

The Robin Hood Card is and remains the property of Nottingham City Council at all times.

The Robin Hood Operators Group may at its sole discretion, at any time and without notice to the Customer, deactivate, cancel or suspend the right to use the Robin Hood Card or refuse to reissue, renew or replace the Robin Hood Card if The Robin Hood Operators Group has reason to believe that the Customer is in breach of these Terms and Conditions and/or any applicable legislation or regulations. In such circumstances, the Robin Hood Card must be returned to Nottingham City Council immediately. Nottingham City Council and the Robin Hood Operators Group do not accept any liability for the direct or indirect consequences arising from any deactivation, suspension or cancellation of a Robin Hood Card in accordance with these Terms and Conditions.


GENERAL CONDITIONS OF ISSUE AND USE OF THE ROBIN HOOD CARD         

The Robin Hood Card can be loaded with Pay-As-You-Go credit or a Season Ticket and used to validate travel on Participating Operator services. If the Robin Hood Card is not loaded with a valid Product for travel the Customer will be required to pay for the journey. Customers found to be travelling without a valid ticket will be liable to pay a penalty fare.           

A Robin Hood PAYG card can be obtained from any of the on street Ticket Vending Machines (TVM’s), without purchasing a top up, however Robin Hood Cards will be subject to a fee which may be waived at the sole discretion of Nottingham City Council from time to time.

A Robin Hood Season card can be obtained from the travel centres at the time of purchasing a product. This can later be topped up on the on street TVM’s.

The person to whom the Robin Hood Card has been issued is responsible for the use of that Robin Hood Card. Anybody found to be using the Robin Hood Card fraudulently may be liable for possible prosecution.

The Customer must have the Robin Hood Card with them at the time of travel. If the Customer is not able to present the Robin Hood Card, they will be required to pay for the journey regardless of any available credit or Season Ticket validity on the Robin Hood Card.

The Customer must have the Robin Hood Card available for inspection when travelling at any time. The Customer must show the Robin Hood Card when requested by a member of staff, ticket inspector or other authorised officer and allow it to be read by any electronic reading device. Failure to do so may result in the issue of a penalty fare.

The Robin Hood Operators Group may at its sole discretion withdraw the Robin Hood Card if it believes that it has been intentionally misused, damaged, defaced, altered or tampered with in any way. In such circumstances, Customers will not be entitled to a refund of any remaining value or Season Ticket validity on the Robin Hood Card.

The Robin Hood Card scheme may be withdrawn at any time at Robin Hood Operators Group’s sole discretion. The Customer will be entitled to a full refund of any remaining value or Season Ticket validity on the Robin Hood Card and no administration fee will apply where the scheme is withdrawn by Robin Hood Operators Group.

ROBIN HOOD CARD LOADED WITH PAY-AS-YOU-GO CREDIT

Pay-As-You-Go credit

A Robin Hood Card loaded with Pay-As-You-Go credit is transferable for  -  separate journeys but cannot be used by more than one Customer on  -  the same journey unless it is for the purposes of purchasing a group or family day ticket.

Pay-As-You-Go credit Conditions of Use

The Robin Hood Card must be presented to and placed on the electronic reader at the time of travel and the fare for the journey or cost of a ticket will be deducted from the Pay-As-You-Go credit.

The Robin Hood PAYG card can be used on the following operators:
Nottingham City Transport (including Pathfinder, South Notts, Nightbuses:*)
Trent Barton (excluding Pronto, Red Arrow & Skylink & all services midnight - 4am)
Kinch Bus
Linkbuses (including bus park and ride)
Nottingham Express Transit (including Tram and Park and Ride)

* Robin Hood PAYG can be used on the NCT Nightbuses - at the standard NCT fare, rather than their premium cash Nightbus fare. However, this trip cannot be included within the previous day’s capping calculation.

Operators own terms and conditions also apply to travel.

PAYG cards are transferable.


ROBIN HOOD CARD LOADED WITH A SEASON TICKET

Conditions of Use of Season Tickets loaded to a Robin Hood Card

Robin Hood Cards loaded with a Season Ticket are not transferable. The Season Ticket is for the sole use of the Robin Hood Smart Card Customer only.

By purchasing a Robin Hood Card loaded with a Season Ticket, you agree to be bound by 

When purchasing a Season Ticket through a Direct Debit Scheme separate terms and conditions will apply.  These Terms and Conditions do not replace or override the separate terms and conditions of the Direct Debit Scheme.

The use of Season Tickets loaded to a Robin Hood Card on bus and tram

At the time of travel on bus or Tram the Robin Hood Card must be presented to and placed on the electronic reader to verify entitlement to travel. This will be the ticket machine on bus, or an external validator on the Tram network.

The Customer will not be able to travel on the service until the electronic reader has read the Robin Hood Card and validated its travel rights.

Robin Hood Cards that do not read or do not have a valid Product will not be accepted and a charge for the journey will be applicable. The Customer will not be able to continue to travel on the bus or tram service until payment for the journey has been made or may be asked to alight the service and be subject to a penalty fare.

Robin Hood season cards can be used on the following operators:

Nottingham City Transport (including Pathfinder, South Notts, Nightbus*)
Trent Barton (excluding Pronto, Red Arrow & Skylink & all services midnight - 4am)
Kinch Bus
Linkbuses (including bus park and ride)
Yourbus
Marshalls
Nottingham Express Transit (including Tram and Park and Ride)
Some local rail services, check before you travel. 

*Robin Hood Seasons can be used on the NCT Nightbus with fare supplement.

Operators own terms and conditions also apply to travel.

Topping Up

Topping up is available from the network of Ticket Vending Machines. It is the responsibility of the customer to keep the card topped up in order to travel. A card with no credit will not be accepted for travel.

If your card is not registered then the team will not be able to assist with any queries. Investigations into enquiries may take a few days to complete.

Concessionary Cards:

These are provided under the English National Concessionary Transport Scheme and terms and conditions apply as laid out by this scheme.

Additional benefits provided by discretion of the local authority may be subject to change.
Concessionary cards are non-transferable and use of another person’s card is fraud and may result in a 1 year ban from the scheme. 

Replacements

Robin Hood cards - Replacement charge of £3 apply for all Robin Hood cards unless the card has been reported stolen and a police incident number can be provided. 
 
We require at least 48 hours notice to process replacement PAYG cards

Concessionary cards - Replacement charge of £10 apply for all concessionary cards unless the card has been reported stolen and a police incident number can be provided.

Other products on the Robin Hood Card:

Any individual operator products made available on the Robin Hood card will be subject to the operators own terms and conditions.

All travel is subject to operator own terms and conditions.

Direct Debits

All direct debits will be taken on the 1st of the month. This cannot be changed. Please note the terms and conditions of the Direct Debit scheme as follows:

If we do not receive your direct debit on the first request we will reapply to your bank without notifying you. If we do not receive payment on the second request, your card will be cancelled automatically.
The Direct Debit Payment Amount is due from you to us. You are obligated to make ensure the payment is made.

If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid for whatever reason you may not be permitted to re-join the scheme. A minimum period of three months suspension from the scheme will be enforced. Any owed amount will need to be paid in full before re-joining the scheme. The Smart Ticketing Team will only send written notification of a failed direct debit the first time it happens, so it is your responsibility to check the payments have been successfully taken. 

The Robin Hood Operators Group may choose to change the monthly cost at any time. You will be given written notice of any change.

Nottingham City Council reserves the right to withdraw the Direct Debit option if the customer is in arrears of their direct debit payments.

Robin Hood season tickets are to be used by person named on the card only. Travelling on someone else’s season ticket is fraud and we reserve the right to cancel participation in the direct debit scheme and hotlist the card should such activity be discovered. In addition we may seek to recover the value of fraudulent journeys taken.

If your card is lost, or damaged a replacement card will be provided on payment of the fee of £3.

There is no fee for replacing a stolen card as long as a police incident number is provided.
If a card is reported lost, stolen or damaged, or the direct debit cancelled the card will be hotlisted. This means it will no longer work or be accepted on public transport.

It is the responsibility of the scheme member to ensure direct debits are paid and to contact us to make payment by alternative means if a direct debit is missed.

Nottingham City Council provides the Robin Hood card on behalf of the operators, as such operators own terms and conditions also apply to travel.

Direct Debit Guarantee

The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits

If there are any changes to the amount, date or frequency of your Direct Debit the organisation will notify you (normally 10 working days) in advance of your account being debited or as otherwise agreed. If you request the organisation to collect a payment, confirmation of the amount and date will be given to you at the time of the request
If an error is made in the payment of your Direct Debit, by the organisation or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society

If you receive a refund you are not entitled to, you must pay it back when the organisation asks you to
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify the organisation.

* The Guarantee covers Direct Debit payments. It cannot be used to address contractual disputes between you and the billing organisation.

NB: We may revise or amend these terms and conditions at any time. These terms and conditions apply to the contract between the customer and Nottingham City Council.

 

DATA PROTECTION AND YOUR INFORMATION

Nottingham City Council is a data controller for the purposes of the Data Protection Act 1998 (the Act). Nottingham City Council will process the Customer’s data in accordance with the Act and will use the Customer’s data for the following purposes:

To provide the Customer with the service they applied for and for ongoing administration of the service;

To allow Nottingham City Council to improve products and services within the Robin Hood scheme;

For research and analysis including travel patterns;

To enable Nottingham City Council to provide anonymous data to the Department for Transport if requested by them;

To enable Nottingham City Council to conduct surveys;

For the prevention and detection of crime including fare evasion;

To enable Nottingham City Council to comply with our legal and regulatory obligations;

To ensure that Nottingham City Council follow the Customer’s instructions correctly and to improve Customer service, Nottingham City Council  may monitor and/or record any communication between the Customer and Nottingham City Council.

Nottingham City Council may use the Customer’s information for marketing purposes as follows:

To let Customer’s know about related products and or Services within the Robin Hood Scheme

Nottingham City Council may contact the Customer for the above purposes by post, email, telephone or text messaging to SMS enabled devices depending on the information the Customer has provided.


Nottingham City Council will only disclose the Customer’s information to others in the following circumstances:

When Nottingham City Council are legally obliged to do so;

Where disclosure is necessary to protect Nottingham City Council’s interest (i.e. to detect crime or fare evasion);

Where the Customer gives Nottingham City Council permission to do so;

Nottingham City Council will retain the Customer’s information for the period that the Customer has a Robin Hood Card registered in their name in order to comply with these terms and conditions.

For any queries regarding our terms and conditions or for a copy of this document in a form more suited to your personal needs, please contact our Robin Hood Support Team at:
smartticketingteam@nottinghamcity.gov.uk