Nottingham's Bus Quality Partnership Commitments 2016

Originally a voluntary partnership of Nottingham's bus operators, the Bus Quality Partnership group grew to include the tram and to become a Statutory Quality Partnership. This is where legally, bus and tram partners alongside council partners offer a set of standards to include bus stops and bus shelters, emission standards of bus engines, low floor, fully accessible vehicles etc. The list below shows the success of the partnership and the achievements to date.

  • Over 35kms of bus lanes on 12 high frequency bus routes. Bus lanes ensure that the bus jumps to the front of the queue at traffic lights and has priority along busy roads at peak times.
  • 25 bus lane enforcement cameras, that have issued 47,000 tickets in 2015/16.
    These tickets were issued to cars and vans illegally parked in the bus stop or bus lane preventing the bus from accessing the bus stop. To enable a bus to easily pull up to the kerb enables seam free boarding from pavement to bus for all those customers with walking sticks, wheelchairs, guide dogs and mobility issues.
  • 6 key junctions with traffic light signal priority for late running buses on 19 core services with 140 buses per hour in total. For example, buses that have been delayed due to traffic congestion can have the signals at traffic lights favour them so that they can quickly move forward and regain some of the time they may have lost, keeping them to time.Cost: £18,000 pa
  • 80 bus stops within the City Centre shopping areas where cars and parking prohibited, enforced by 6 central bus gates. Cost: £85,000 pa
  • The City Council manages the City Centre Statutory Quality Partnership Scheme (SQPS). This includes bus operators booking departures from City Centre bus stops to prevent buses clogging stops at certain busy times. Is also helps to reduce the emissions by buses by including emission standards of the bus fleets. Cost: £30,000 pa
  • 1000 high quality bus shelters, fully maintained, illuminated and with integrated network mapping. Cost: £720,000 pa
  • 1500 real time information bus stop displays including 24/7 messaging to inform passengers of disruptions to service. Cost: £370,000 pa
  • 2000 illuminated information poles with four sided fully maintained timetable cases. Cost £40,000 pa
  • Robin Hood all-operator website with integrated journey planning and real time stop app. Cost £30,000 pa
  • Integrated onward connection map at 1500 points, including bus shelters, bus and rail stations. Cost £10,000 pa
  • 3 newly refurbished bus stations with electronic information displays and CCTV systems. Cost £130,000 pa (does not include departure fees from the bus stations recharged to the operators)
  • 2 City Centre travel centres offering integrated information, integrated and concessionary ticketing, journey planning and shopmobility scheme. Cost: £90,000 pa

Robin Hood Partnership

The Robin Hood partnership started in early 2003 as the Kangaroo partnership. This partnership was at the time, the main bus operators for Nottingham joining together to offer a ticket that was accepted on any form of public transport. The kangaroo ticket was born as a scratch off option first before being developed into a season smartcard and a day travel smartcard.

The kangaroo was renamed and relaunched in 2015 as the Robin Hood Network. An integrated network of bus, tram and train services offering seamless integration between different transport modes. To keep the Robin Hood scheme and the operators involved, the Robin Hood Operators Group was set up

The Robin Hood Operators Group

Local transport operators and Nottingham City Council formed the Robin Hood Operators Group in order to provide a smarter and simpler ticketing solution for residents and visitors to the Greater Nottingham area. The focus of the group has been to provide good value and easy interchange between transport modes for users of the extensive network on the national platform for smart ticketing.

Since the Robin Hood brand was introduced in 2015 the following have been achieved:
  • Robin Hood Season Tickets have been introduced across multiple operators.
  • Robin Hood single and day passes were introduced on PAYG (pay as you go) across multiple operators.
  • Robin Hood bus and tram tickets were introduced
  • A University academic year pass was introduced
  • Discounted travel for key sectors
    • A pilot offer for Special Schools working with Independent Travel Training has been popular
  • Promoting simplified and pre pay ticketing
    • PAYG delivered with a network of 110 TVMs (Ticket Vending Machines) on street and a further 40 to be rolled out.
    • Tickets are also available through travel centres.
  • Integrating ticketing with information
    • Development of the Robin Hood Network site.
  • Improvements to on street information.

A number of further developments are being rolled out over the next few months.