Help & advice for using your Robin Hood card
You need to touch your card onto a smartcard reader once for each trip made. These readers are located at the entry point with the driver on buses or on the platform at tram stops.
You do not need to touch off, your card is activated for travel when you touch your card to the reader at the start of your bus or tram trip, you don't need to 'beep' off when leaving the bus or tram.
Your Robin Hood Card allows you travel on the operators as specified at any given time, as long as you have enough travel on your season card or money on your Pay-as-you-go card.
When you tap on, the ticket machine will beep displaying a green tick if you have enough credit or a red tick if you don't have enough credit on your card. Please check your balance when you travel, you can check the balance remaining on your card at any of the Robin Hood ticket machines at the bus stops.
If you have a Pay-as-you-go-card you will need to register this with us, if you have a season card you will already be registered. Register your Pay-as-you-go-card here.
If you lose your card or have it stolen, you can get a replacement card. However, replacements are not available unless you have registered your card with us (Season cards are already registered with us). You can register your Pay-as-you-go card here. Your card must be registered at least 24 hrs before you report it lost or stolen to qualify for a refund.
If you have a card that you don't want anymore and it has balance remaining, you can get a refund by bringing the card to our travel centre at Victoria Bus Station. We will refund the balance remaining on the card only, (minus a £3 administration fee) and will not include the initial £2 cost of the card.
Refunds are not available unless you have registered your card with us. You can register your Pay-as-you-go card by emailing us at firstname.lastname@example.org we will need your full name, address, telephone number and the 18 digit number from the back of your card. Your card must be registered at least 24 hrs before you report it lost or stolen to qualify for a refund.
Only the person who registered the card can get the refund.
Find out where to buy your Robin Hood card and how to add credit
Learn how to set up and activate and use your card on trams buses and trains
Find out which operators and services will accept Robin Hood