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Contact Us

We love to hear from our customers and you can get in touch by email or visiting us! 

Queries about Robin Hood Cards

Read our Frequently Asked Questions section which has information on some of the question’s we’re asked regularly.

If you have a query about your Robin Hood Card, e.g. you've lost it, the amount you have paid for a journey or a top up issue with a machine, please contact the Robin Hood Team:

  • emailing the Robin Hood team: [email protected]
  • Visit our Travel Centre at Victoria Bus Station our opening hours are:
    9am - 5pm Monday to Friday (last transaction will be at 4.45pm with travel advice until 5pm)
    9am - 2pm Saturday  (last transaction will be at 1.30pm with travel advice until 2pm) 

Robin Hood On Street Ticket Machines

If you spot a problem, fault or damage with one of the on street ticket machines, please email [email protected] and let us know the nature of the fault, the road name the machine is on as well as which bus stop it is near. This will help the team speed up visiting the machine and repairing it.

Queries about Bus and Tram Journeys

If you have a query, comment or complaint about a specific bus or tram journey you've made, contact the operator of your service.

 
Nottingham City Transport nctx.co.uk
trentbarton trentbarton.co.uk
Nottingham Express Transit (tram) thetram.net
Linkbuses / CT4N ct4n.co.uk
Kinchbus kinchbus.co.uk
Marshalls marshallscoaches.co.uk
Nottsbus Connect nottinghamshire.gov.uk
East Midlands Railway eastmidlandsrailway.co.uk
Stagecoach stagecoachbus.com
Cross Country Trains crosscountrytrains.co.uk

Victoria Bus Station

Monday to Friday
9am - 5pm

Saturday
9am - 2pm