COVID-19

Updated Thursday 9 December 2021

As the city goes into a further set of restrictions due to Covid-19, there are changes coming to our services.

Season Cards

In light of the new restrictions from 13th December 2021, we are reintroducing some of the measures we put in place earlier in the year. We are reintroducing the scheme to add unused days onto your season product.

If you are unable to travel for more than 14 consecutive days due to the current Covid-19 restrictions, we will be able to add any unused days onto the end of your current season product once things return to normal and you need to travel again.

When you do use your card again, we’ll check when it was last used. If you’ve not used your card for at least 14 consecutive days since 13 December 2021, we’ll add the days you’ve not travelled onto the expiry date.

You do not need to do anything now, simply keep your card and when you are ready to start travelling again, please email the following information to info@robinhoodnetwork.co.uk at least three working days before you are required to travel:

  • Cardholder name
  • Card number (last 8 digits)
  • Date on which you will start travelling again
  • Telephone number (will only be used in case of query)

We are also removing the charges for refunds for any season product where there are more than 31 days remaining on the product. If you require a refund please email us at info@robinhoodnetwork.co.uk and provide your name, Robin Hood card number (last 8 digits) and a contact number for a member of the team to contact you to arrange the refund. Once your request has been received, we will aim to contact you within 10 working days. However, please allow up to three weeks from the date you have sent the request for us to contact you.

Direct Debit

If you are unable to travel due to the restrictions around Covid-19, you can get a refund. In order to request a refund please complete the form here and email it to us at Info@robinhoodnetwork.co.uk. We can refund your travel on a pro rata basis of your unused days.

We recommend you cancel your Direct Debit and set it up again once you know you will be travelling with us. You can cancel your direct debit by contacting your bank, please notify us by email if you have done so at info@robinhoodnetwork.co.uk.

In the present circumstances refunds may take up to three weeks to be returned to your bank account.

When things return to normal, if you wish to commence travelling again you will need to email us on info@robinhoodnetwork.co.uk.

Currently, we are only able to reinstate your Direct Debit for travel on the 1st of the month. We require at least 10 working days’ notice to be able to process the Direct Debit payment to be taken on the 1st and reinstate the travel on your card. If you contact us to reinstate your Direct Debit and there are less than 10 working days until the 1st, you will not be able to reinstate your Direct Debit travel until the 1st of the following month.

Travel Centre

You can now find us at the Nottingham Tourism and Travel Centre, located adjacent to Old Market Square behind the left lion.

We would encourage customers to check out the website as you can now do many of the things you need to online. You can apply for an ENCTS card or Robin Hood Season and Pay As You Go cards, top up your season or PAYG card, then collect your top-up at an on-street ticket machine or on the new Robin Hood Ticketing app (find it on the Google Play store and on the Apple Store).

The new Travel Centre opening times are as follows:
9.30am – 5.15pm
Monday, Tuesday, Thursday, Friday (except bank holidays)

10.30am – 5.15pm
Wednesday

GET IN TOUCH

Email
info@robinhoodnetwork.co.uk

Travel Centre
The Travel Centre can be found in the Nottingham Tourism and Travel Centre, Smithy Row (behind the Left Lion).

9.30am – 5.15pm
Monday, Tuesday, Thursday, Friday (except bank holidays)

10.30am – 5.15pm
Wednesday

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