» COVID-19

Updated Monday 28 February

Following the removal of Covid-19 restrictions, our services will return to normal, which includes the reinstatement of standard refund rules.

Season Cards

Season card refunds are available for all season tickets that have more than 31 days travel remaining on them. An administration fee of £10.00 plus 10% of the remaining balance will be deducted from the refund amount.

To contact the Smart Ticketing Team, you can visit the Travel Centre within the Nottingham Tourism and Travel Centre, Smithy Row or give the team a call on 0115 876 2700 (office hours are 9.00am – 5.00pm Monday – Friday).

Please visit the Refunds page for more details.

Direct Debit

There are no refunds available for direct debits.

If you wish to cancel your direct debit, you will need to contact the Smart Ticketing Team at least 10 working days before the next payment is due to be taken, so that this can be cancelled. You should also cancel the direct debit with your bank.

Please visit the Refunds page for more details.

Travel Centre

You can now find us at the Nottingham Tourism and Travel Centre, located adjacent to Old Market Square behind the left lion.

We would encourage customers to check out the website as you can now do many of the things you need to online. You can apply for an ENCTS card or Robin Hood Season and Pay As You Go cards, top up your season or PAYG card, then collect your top-up at an on-street ticket machine or on the new Robin Hood Ticketing app (find it on the Google Play store and on the Apple Store).

The Travel Centre opening times are as follows:
9.30am – 5.15pm
Monday, Tuesday, Thursday, Friday (except bank holidays)

10.00am – 5.15pm
Wednesday