If there was several beeps and a red error message that came up on the screen when you presented your card you may not have enough funds left on your card for travel. Firstly, check you have enough balance left on your card, the on-street ticket machines will let you know what balance you have left. If you have enough balance left and your card still isn’t working, please contact us by popping into the Travel Centre in Victoria Bus Station and we will try to resolve your problem.
If you card did not react at all with the reader when you boarded the bus, your card may be faulty, please contact us by popping into the Travel Centre in Victoria Bus Station and we will try to resolve your problem.
Is your card registered with us? If it isn’t registered we will need to check the ownership of the card by matching with your bank card for previous travel card transactions. A replacement card may be provided and any funds remaining on the card added later once verification and admin fees have been taken.