Robin Hood Network Frequently Asked Questions

Please select a the type of question you need answering from the list below.

PAYG and Season cards

  • Pay-As-You-Go (PAYG) is usually a better fit if you travel occasionally or don't do the same journey all the time. Season cards are designed for the regular traveller, using buses and trams more than three times a week.

    PAYG cards are bought and topped up from the on-street ticket machines near your bus stops, so no need to come into the travel centre at Victoria Bus Station (located at the rear of Victoria Shopping Centre).

    Season cards and U19 cards initially need to be bought from our travel centre in Victoria bus station, but once you have one, you can check your balance of days left or top-up your card from any of the on-street ticket machines. To find your nearest ticket machine, please see the map on our top-up page

  • As long as you have some credit on your card you will be able to make a further single journey, even if this last journey takes you into negative balance your card will work for that journey. If you do go into negative balance, you must top up your card before you can use it again. Any top up you add to your card will cancel the negative balance first and the remaining balance will be available for you to use for travel.

    If you have reached a ‘cap’ on a given day and you have no credit remaining, you will be able to travel for the rest of that day anyway, as once you reach a ‘cap’ the rest of the day’s travel is paid for.

  • If you lose your card we can replace it, you need to email us at info@robinhoodnetwork.co.uk

    Replacements are not available unless you have registered your card with us (Cards which have your photo on - Season, U19 etc are already registered). You can register your Pay-As-You-Go card here. Your card must be registered at least 24 hrs before you report it lost or stolen to qualify for a refund.

    We will replace your card with the balance on it when you reported it lost or stolen to us, less a £3 administration fee, this does not include the initial £2 cost of the card. We'll post your new card out to you within five working days of your request.

  • Registered PAYG cards can have their balance refunded. U19 and Student cards are automatically registered for you when you get your first card from the Travel Centre.

    Report your lost card to the travel centre in the Victoria Bus Station or email info@robinhoodnetwork.co.uk There is a £3 admin fee for replacement cards. Once you have logged that your card is lost with the team, they will then look into the balance that was remaining on your card. A refunded balance may take up to 7 days to be credited to your new replacement card.

  • If you have a card that you don't want anymore and it has balance remaining, you can get a refund by bringing the card to our travel centre at Victoria Bus Station. We will refund the balance remaining less a £3 administration fee.

    Refunds are not available unless you have registered your card with us (Season cards are already registered). You can register your card here. Your card must be registered at least 24 hours before you report it lost or stolen to qualify for a refund.

    Only the person who registered the card can get the refund.

  • Unfortunately not, the technology needed to accept PAYG cards is not universally accepted yet. Currently, the main bus and tram operators that accept PAYG are NCT, trentbarton, NET tram, Kinch and Nottingham Community Transport. We are working with the remaining operators who can't accept PAYG to try and align their systems so they can accept PAYG. For more information about the boundaries and participating operators please see the where can I use it page.

  • PAYG card is cheaper than cash equivalents, for prices of tickets and how much you can save, please go to our PAYG page.

    A quick 'beep' on the reader is all it takes to board the bus or use the tram readers on the platforms. Using a PAYG card is much quicker than searching for the right change or buying a paper ticket from a machine on a platform. You can also protect the 'cash' on your card by registering it.

    You can register your card here and protect your loaded 'cash'. Your card must be registered at least 24 hours before you can report it lost or stolen to qualify for a refund.

  • You can check the balance on your card at any of the on-street ticket machines. Simply place your card on the reader and the machine will display what product you have - Season or PAYG. If you have a Season card it will also show the expiry date, if you have a PAYG card it will show your remaining cash balance. To find your nearest ticket machine, please see our top-up page.

  • You will need to pop into the Travel Centre in the Victoria Bus Station to get your card. Please bring with you a valid University or College photo ID.

  • Sorry, there is no options for a Student PAYG at this time.

  • Pop into our travel Centre in the Victoria Bus Station, you will need to have your photo taken so the cardholder will need to be present, please bring with you proof of age. Your card will expire on your 19th birthday.

  • Yes. You will need to pop into our travel centre in the Victoria bus station to complete the Direct Debit Mandate form, where you will need to provide bank details.

  • U19 PAYG or U19 Season card would be suitable options for your child.

  • Train travel is only available on the Robin Hood Season card, just show your season card to ticket staff and gate exit staff when travelling from Attenborough, Beeston, Nottingham, Netherfield, Carlton or Bulwell Stations.

    Some customers are still in the process of transferring from a Citycard to a Robin Hood card, valid Citycards are still acceptable on the train. If you would like to update you Citycard to a Robin Hood card please pop in to our travel centre in Victoria Bus Station and ask for your card to be updated, it is free of charge.

  • If there was several beeps and a red error message that came up on the screen when you presented your card you may not have enough funds left on your card for travel. Firstly, check you have enough balance left on your card, the on-street ticket machines will let you know what balance you have left. If you have enough balance left and your card still isn’t working, please contact us by popping into the Travel Centre in Victoria Bus Station and we will try to resolve your problem.

    If you card did not react at all with the reader when you boarded the bus, your card may be faulty, please contact us by popping into the Travel Centre in Victoria Bus Station and we will try to resolve your problem.

    Is your card registered with us? If it isn’t registered we will need to check the ownership of the card by matching with your bank card for previous travel card transactions. A replacement card may be provided and any funds remaining on the card added later once verification and admin fees have been taken.

  • If you only want to use the tram, you can purchase a tram only season card from the NET Travel Centre on King Street, just off the Market Square.

  • You can top up your tram only season card at the NET travel Centre or any of the on-street ticket machines. Your first card must be purchased from the NET Travel Centre though.

  • No, I’m afraid that tram only season cards are only available for travelling on the tram. If you want to have a season card which allows bus and tram travel, please see our Robin Hood Season card page

  • Robin Hood offers all operator options, though the Robin Hood PAYG will offer the best fare for your days travel, be it tram only, bus only or bus and tram combined (best fare doesn’t include operators offers).

Topping Up your cards on-street and by Direct Debit (DD)

 

Robin Hood Network area

Ticket Machines

Real Time Displays

Refunds, Policies and Exclusions