Robin Hood Privacy Notice

Nottingham City Council is a data controller for the purposes of the Data Protection Act 1998 (the Act). Nottingham City Council will process the Citizen’s data in accordance with the Act and will use the Customer’s data for the following purposes:

  • To provide the Customer with the service they applied for and for ongoing administration of the service;
  • To allow Nottingham City Council to improve products and services within the Robin Hood scheme;
  • To enable Nottingham City Council to conduct surveys in relation to public transport;
  • To ensure that Nottingham City Council follow the Customer’s instructions correctly and to improve Customer service, Nottingham City Council may monitor and/or record any communication between the Customer and Nottingham City Council, including telephone conversations and emails.

Legal and Statutory
To enable Nottingham City Council to comply with our legal and regulatory obligations;

To prevent and/or detect potential fraud and crime, by both conducting our own Data Matching as well as sharing this information with other public bodies such as; the Cabinet Office, the Department for Work and Pensions, other Local Authorities, HM Revenues and Customs, the Police as well as utility companies, credit reference agencies and service providers/contractors and/or partner bodies, where the disclosure of information is either:

  • Necessary for the purposes of the prevention and/or detection of crime; and/or
  • Is otherwise necessary to comply with any other legal obligation.

Data Matching

Computerised data matching allows potentially fraudulent activity to be identified. No assumption can be made as to whether inconsistencies or duplications are down to fraud, error or other explanation until an investigation is carried out. The data matching process is a proven way of helping to ensure that records are up to date and accurate. The Cabinet Office currently requires local authorities to participate in a data matching exercise called the NFI (National Fraud Initiative) to assist in the prevention and/or detection of fraud. We are legally required to provide certain data sets to the Cabinet Office for matching every two years. These are set out in the Cabinet Office Guidance.

The use of data by the Cabinet Office in this data matching exercise is carried out with statutory authority under the powers given to the Minister for the Cabinet Office by Part 6 of the Local Audit and Accountability Act 2014. It does not require consent of the individuals concerned under the Data Protection Act 1998.


Nottingham City Council will remove personal information from the live system on closure of an account. For compliance with the national scheme some data is securely archived for seven years.