Are you under 22? Unlock savings for your bus and tram travel with the 19-21 Season or Pay As You Go card.


Lost Card?

If you lose your card we can replace it, provided the card was registered.

Cards which have a photo on are already registered. Your card must be registered at least 24 hours before you report it lost or stolen to qualify for a refund.

Please email us at or report in person to the Travel Centre in the Nottingham Tourism Centre, Smithy Row (behind the Left Hand Lion) and we will replace your card with the balance on it when you reported it lost or stolen to us, less a £3 administration fee.

This does not include the initial £3 cost of the card. We’ll post your new card out to you within five working days of your request.

If you have a PAYG or Flexible days card, after you’ve reported it lost/stolen, we will block the card to prevent further use. 48 hours has to elapse before we are able to produce your replacement card to ensure the final balance is correct.

More Information

How to use your Robin Hood Card

Information for bus, tram and train

Frequently Asked Questions

Please read our Frequently Asked Questions section, which has information on some of the questions we’re regularly asked.

How to Contact Us

Find us at the Nottingham Travel Centre just off Old Market Square. 

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