Are you under 22? Unlock savings for your bus and tram travel with the 19-21 Season or Pay As You Go card.

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Refunds

Direct Debit

There are no refunds available for direct debits.

If you wish to cancel your direct debit, you will need to contact the Smart Ticketing Team at least 10 working days before the next payment is due to be taken, so that this can be cancelled. You should also cancel the direct debit with your bank.

To contact the Smart Ticketing Team, you can visit the Travel Centre (9.30am-5.15pm Monday, Tuesday, Thursday and Friday, and 10am-5.15pm Wednesday) within the Nottingham Tourism and Travel Centre, Smithy Row or give the team a call on 0115 876 2700 (office hours are 9.00am – 5.00pm Monday – Friday).

Season Cards

Season card refunds are available for all season tickets that have more than 31 days travel remaining on them.

An administration fee of 10% of the remaining balance plus an administration fee of £10.00 will be deducted from the refund amount.

To contact the Smart Ticketing Team, you can visit the Travel Centre (9.30am-5.15pm Monday, Tuesday, Thursday and Friday, and 10am-5.15pm Wednesday) within the Nottingham Tourism and Travel Centre, Smithy Row or give the team a call on 0115 876 2700 (office hours are 9.00am – 5.00pm Monday – Friday).

Pay As You Go Cards

Refunds are available on all Pay As You Go cards. A £3.00 administration fee will be deducted from the remaining balance.

To contact the Smart Ticketing Team, you can visit the Travel Centre (we’re open 9.30am – 5.15pm Monday, Tuesday, Thursday and Friday, and 10am – 5.15pm Wednesday) within the Nottingham Tourism and Travel Centre, Smithy Row or give the team a call on 0115 876 2700 (office hours are 9.00am – 5.00pm Monday – Friday).

For non-photo Robin Hood Pay As You Go refunds, you must present a valid form of ID in order to obtain a refund. Refunds for these cards must therefore be requested in person at the Travel Centre.

Your Pay As You Go card must be registered to yourself and handed in at the travel centre at the time of refund. The remaining value will be refunded to you minus a £3.00 administration fee.

More Information

How to use your Robin Hood Card

Information for bus, tram and train

Frequently Asked Questions

Please read our Frequently Asked Questions section, which has information on some of the questions we’re regularly asked.

How to Contact Us

Find us at the Nottingham Travel Centre just off Old Market Square. 

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