Robin Hood Ticketing App

Both Robin Hood Season and Pay As You Go (PAYG) cards can be registered. Tram-only Season cards cannot be registered on the app.

Any phone operating on Android version 4 or above, or iOS 10.1 or higher, should be able to operate the app.

To use the app you will need to have Near Field Communication (NFC) enabled on your phone. This is now standard on most smartphones. Your NFC aerial may be on the front or back of your phone, you’ll need to work out where this is if you don’t know, so you can hold your card in the correct place to collect your top-ups.

In addition, you’ll need to have a payment card registered with your Google Pay or Apple Pay accounts. There are other permissions needed to ensure the app works correctly but all are necessary for the app to function. We do not keep any of your location data or payment details.

The app uses the payment card associated with your Google Pay or Apple Pay account. This means you don’t have to enter your card details every time you make a transaction, and we don’t have to store your details unnecessarily.

Once you’ve made your payment, you will need to collect your top-up or product. To do this, you need to go to the ‘Collect’ screen in the app, ensure NFC is enabled on your phone, and then hold your card to the phone to download your top up or product to the Robin Hood Card. You will need to work out where the NFC aerial is on your phone – for Apple devices it is usually on the front screen, and for Android devices it is usually on the rear. You will probably receive feedback from your phone when you find the aerial with a card – usually a short vibration.

You need to keep the card on the phone until the download is complete. This may take a second or two. The length of time it takes to download can be influenced by things like your phone, data, WiFi connection etc. However, it shouldn’t take more than a few seconds at most. You will get a ‘success’ message when your download has completed.

The top-up options are the same as those currently available at tram ticket machines and are based on the most popular options with our customers

Make sure the email address matches the address you signed up with and your name is exactly as printed on the card.

You can register your card online here. Your card or cards will then be visible when you sign in to the app.

If you already have registered your Robin Hood card(s), then you will be able to sign into the app and top-up your card.

If you don’t have a Robin Hood card yet, you can view our Cards and Tickets page to determine which card might be the best fit for you.

Cards are available in Season, Pay-As-You-Go and Flexible Days . You can purchase Season and Pay-As-You-Go cards online here. Adult Pay-As-You-Go cards are also available through the tram ticket machines. 

When you’ve purchased your card, register online or add it to your existing account (if you have one) to use the app.

You can use the app and will be able to see your product and its expiry date. However, you won’t be able to renew your direct debit product using the app – you will need to do this at the Nottingham Travel Centre.

If you have another question that hasn’t been answered in the FAQs above, please contact us by emailing info@robinhoodnetwork.co.uk