Current refund rules are suspended due to the Covid-19 outbreak, please see the latest refund rules here
Robin Hood Season cards:
Refunds are available on cards with 14 days or more remaining and all cancellations fees are currently waived. If you would like to request a refund on the remaining balance of your Robin Hood Season Pass, please complete the form below and email it to: [email protected]
Once your request have been received, we will aim to process your refund within 10 working days. However, please allow up to three weeks from the date you have sent the request for the funds to be returned to your bank account before getting back in touch.
There are no refunds on Robin Hood Direct Debit products
Robin Hood Pay As You Go
Refunds are available from the Victoria Bus Station Travel Centre only.
For non-photo Robin Hood Pay As You Go refunds, you must present a valid form of ID in order to obtain a refund.
Your Pay As You Go card must be registered to yourself and handed in at the travel centre at the time of refund. The remaining value will be refunded to you minus a £3 administration fee.
Refunds are not available on Direct Debit renewals. To cancel your DD please notify us in person at the Travel Centre in the Victoria Bus Station or email us - [email protected]. We require a notice period of 10 working days prior to the next DD collection date. We also advise you to cancel the DD at your bank once you have informed us of your request.